Big news. We are delighted to announced an investment of $3 million from our European partner ICT Automatisering. The investment will be used to increase our product development and deployment capacity. Additionally, ICT will expand their exclusive distribution rights for LogicNets to cover all of Western Europe. Read the full press release.
This month’s issue of Profile Magazine has an interesting feature story on our customer Kirk Malloy, VP of Tech Services for Illumina. Kirk describes his overall success and strategy at Illumina and highlights the company’s use of LogicNets as their platform for automated troubleshooting.
The company uses LogicNets to automate web self-service for their customers, Call Center agents and Global Field Service reps.
As Kirk points out in the article, this technology strategy has resulted in significant improvement in rep training and ramp-up time, reduction in time-to-resolution, and better automated handling of initial issues by the customers themselves. If you consider the inherent complexity of Illumina’s genome sequencing technology, you can appreciate both the challenge and the results they’ve achieved.
Here’s a PDF of the article (which begins on page 2 of the document), and here’s the only-slightly-less-sexy online version of the article. Use the comments to let us know what you think or to ask us any questions!
Check out this Mobile Health Marketplace article, featuring UCSF’s LogicNets-based app (developed by Dr. Robert J. Rushakoff) as one of the mobile health tools for diabetes highlighted at last year’s “Diabetes Management: Devices and Data Driven mHealth Tools” conference.
We were delighted to learn today from Lisa Beatty, HR Services NA Portfolio Manager at Ingersoll Rand, that her team has been awarded the Ingersoll Rand President’s Award for Operational Excellence for the deployment of their LogicNets-based application “MyAnswers”. With the use of the LogicNets expert system platform, valuable expertise is now available online, providing greatly improved self-service access to benefit information for all Ingersoll Rand employees nationwide, 24 hours a day, seven days a week. The success of the project means the group is considering expanding their scope to other regions this year.
We started working last year with Tulane Law School’s Elizabeth Townsend Gard and her husband Ron Gard on the Durationator — an online tool making it easier to research copyright status. Read all about it in Tulane’s New Wave news article.
We’re very pleased to announce that our decision engine platform has been selected as the core technology to power an automated synoptic reporting and diagnostic protocol system for PALGA, a Dutch-based foundation that services a nationwide network of over 50 pathology laboratories throughout the Netherlands. The contract was awarded in conjunction with ICT Automatisering (ICT), our new Dutch integration partner and a leading global provider of high-quality technology solutions.
You can read the full press release here.