We’re Back… And We’ve Got A Framework

Yes, our blog did go under the radar screen for a little while. We guess we all got busy and then we looked up to see that months had passed and we hadn’t shared any of the fascinating ideas and customer interactions we had had during that period. So, this entry is to say “we’re back” and we’ve got some really interesting topics to discuss. We’ve got a whole brood of new customers who are using LogicNets for some really effective applications. And we’ve made huge strides in enhancing our off-the-shelf offerings to include standardized infrastructure for supporting workflow, user management, and a range of peripheral functionality in our targeted sectors of:

• Technical Support and Field Service
• Environmental Health & Safety, and Risk Management
• Medical Diagnostics
• Sales Process Automation

For those of you who know LogicNets as a Do-It-Yourself interactive design platform for creating expert system applications, nothing has changed. Our Core System still provides a powerful platform for users in any field to easily capture and automate the workflow of even their most sophisticated business processes. However, our new Framework Applications enhance the LogicNets core with a full set of off-the-shelf functionality covering all the peripheral activities that users in specific fields, such as Technical Support, need to set a context for their core activities of performing diagnostics analysis. The result is that Technical Support organizations can deploy LogicNets as a purpose-built application only focusing their LogicNets design efforts on modeling their diagnostics content… all other functionality including navigation, security, user management, user feedback, access to knowledge repositories is delivered fully functional, modified by LogicNets staff to meet their specific requirements as part of product delivery. Since capturing diagnostics workflow in LogicNets is supremely easy, the advent of the Framework Applications means that the cost and effort of using LogicNets with regard to the time and skill levels of designers has been significantly reduced.

The image above shows all the Framework Application modules and components we have now made available, as an example, specifically for Technical Support and Field Service organizations. We’ve developed similar Framework Applications for EHS/Risk Management, Medical Diagnostics and Sales Process Automation. To see any of the Framework Apps, you should request a demo via the LogicNets website.

New Tech Support Bundle Announced

We’ve just announced a new Tech Support bundle, available to customers effective immediately! And we think you’ll be impressed.

In summary, the new bundle adds powerful predictive diagnostics, adaptive maintenance and off-line field service support capabilities to our existing troubleshooting automation processes, knowledge management, third-party CRM/knowledge-base connectivity, and mobile device support.

Aaaand breathe.

You can read the full press release on PRWeb. Or visit the updated Tech Support Solutions page on our website.

Patrick Dowling Appointed VP Business Development

We are delighted to announce that Patrick Dowling has been appointed as LogicNets’ new Vice President, Business Development.

Patrick brings over 25 years of experience directing global sales, marketing, business development and product strategy in the technology sector. Prior to joining LogicNets he held executive roles at Metalogix Software, Bycast (NetApp), Plasmon, and BridgeHead Software. Throughout this period, Patrick has focused on advanced data and content management, sales, service, and support operations, disaster recovery and business continuance, and regulatory compliance. He holds a Bachelors of Science degree from Harvard University.

New Product – Predictive Diagnostics Tool

Our new Predictive Diagnostics tool

Happy 2012 to all!

The new year brings with it a sneak peek at our newest product – the Predictive Diagnostics tool. We have to say we’re really pretty darned excited about it here at LogicNets HQ.

We promise we’ll have more details about it on the website soon, but meanwhile we hope you’ll enjoy the demo video.

Talking in Circles – Google+

LogicNets - now with added Google+

Better late than never? Facebook has allowed businesses to set up shop in their social media-verse for quite some time. While we’re still not convinced about the staying power of Google’s +1 concept, the Mountain View behemoth’s recent move to allow businesses to create their own branded Google+ page is a step in the right direction, as they look to play catch up with the king of Friending and Liking.

So without further ado, here is the new LogicNets’ Google+ page. Add us to your circles and post about us as you see fit. Let’s see if Google’s social media efforts will be a long-term positive for everyone.

Old Friends: LogicNets & NASA

LogicNets AI - boldly going where no man has gone before

While we continue to work hard on putting everything in place for our next big announcement, we stumbled upon an old-but-revamped piece of news from our friends at NASA, who have clearly been doing some spring cleaning on their website (we like!)

The article covers LogicNets’ work with NASA on development of artificial intelligence for robotic systems in planetary exploration. We like to think we were one step ahead of IBM’s Watson. I mean sure he’s smart, but can he trundle happily across the surface of Mars analyzing his surroundings?  [Full Article]

LogicNets Mobile Launched

In case you were wondering why we’ve been quiet these past few weeks, it’s because we misplaced the little piece of paper with all our passwords on it.

OK, not really. We’ve actually been very hard at work getting a couple of new products ready for beta release, and the first of those is now ready to be pushed out the door: LogicNets Mobile.

Yup, you can now run LogicNets apps on your iPhone or Android device [Edit: and iPad too, of course!]. We’ll be providing more details as we continue to test the beta version with select customers, so stay tuned.

We also hope to have news on another very exciting product release in the coming days, so don’t change that channel!

New Reviews of LogicNets on CNET’s Download.com

Check LogicNets reviews on CNET's Download.com

We recently updated LogicNets’ listing on CNET’s famed Download.com site. And no, you can’t suddenly download LogicNets. (Not yet at least.) LogicNets is listed under Webware.

There are already a couple of brand, spanking new user reviews of LogicNets for your reading pleasure – both very positive we might add – so you’re encouraged to check them out! We’d love you to add your own review, or to voice your approval (or disapproval, unlikely…) for those existing reviews, which we think are well thought out and extremely helpful.

That’s all for now. Over and out.

Check Out LogicNets’ YouTube Channel

YouTube, I tube, we all tube for YouTube.

Did you know we have our own YouTube channel? It features all our product demo videos (four currently, more coming soon) in one place.

You’ll notice we’ve added the YouTube icon to the footer nav bar, keeping good company alongside the usual suspects — LinkedIn, Twitter, Facebook, Google +1 and of course WordPress.

Sorry that got a little meta, referring to the WordPress icon that’s on our website in a blog post published on WordPress that feeds via RSS onto our website’s homepage.

I think I pulled a brain muscle.

Ferwerda To Present at SALT’s Tech Conference 8/17/2011

SALT's Interactive Technologies Conference

LogicNets CEO Jelle Ferwerda will be speaking at SALT’s Washington Interactive Technologies Conference in Reston tomorrow (8/17/2011) from 11:15-noon.

He’ll discuss how LogicNets can help businesses with their Knowledge Management, especially in retaining and disseminating the expertise of a company’s most valuable employees.

Let us know if you plan to attend, or, if you’re reading this after the fact, what you thought of the presentation and of the conference as a whole!