LogicNets Blog

The Official Blog of LogicNets – Decision Engines

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Profile Magazine features LogicNets Customer Success Story

This month’s issue of Profile Magazine has an interesting feature on our customer Kirk Malloy, VP of Tech Services for Illumina. Kirk describes his overall success and strategy at Illumina and highlights the company’s use of LogicNets as their platform for automated troubleshooting.

The company uses LogicNets to automate web self-service for their customers, Call Center agents and Global Field Service reps.

As Kirk points out in the article, this technology strategy has resulted in significant improvement in rep training and ramp-up time, reduction in time-to-resolution, and better automated handling of initial issues by the customers themselves. If you consider the inherent complexity of Illumina’s genome sequencing technology, you can appreciate both the challenge and the results they’ve achieved.

Here’s a PDF of the article (which begins on page 2 of the document), and here’s the only-slightly-less-sexy online version of the article. Use the comments to let us know what you think or to ask us any questions!

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Featured in Mobile Health Marketplace Article

Check out this Mobile Health Marketplace article, featuring UCSF’s LogicNets-based app (developed by Dr. Robert J. Rushakoff) as one of the mobile health tools for diabetes highlighted at last year’s “Diabetes Management: Devices and Data Driven mHealth Tools” conference.

Mobile Health Marketplace

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Partnership Agreement Signed with ICT Automatisering

We’re very excited to announce that we’ve signed a partnership deal with ICT Automatisering, a highly-regarded technology solutions provider based in the Netherlands, to deliver our Expert System platform throughout Europe. You can read the full press release here.

ICT Automatisering

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LogicNets Application Wins Ingersoll Rand President’s Award

We were delighted to learn today from Lisa Beatty, HR Services NA Portfolio Manager at Ingersoll Rand, that her team has been awarded the Ingersoll Rand President’s Award for Operational Excellence for the deployment of their LogicNets-based application “MyAnswers”. With the use of the LogicNets expert system platform, valuable expertise is now available online, providing greatly improved self-service access to benefit information for all Ingersoll Rand employees nationwide, 24 hours a day, seven days a week. The success of the project means the group is considering expanding their scope to other regions this year.

Ingersoll Rand

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LogicNets Makes Researching Copyright Status Easier

We started working last year with Tulane Law School’s Elizabeth Townsend Gard and her husband Ron Gard on the Durationator — an online tool making it easier to research copyright status. Read all about it in Tulane’s New Wave news article.

Elizabeth Townsend Gard - photo courtesy of Paula Burch-Celentano/Tulane University

Elizabeth Townsend Gard – photo courtesy of Paula Burch-Celentano/Tulane University

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PALGA Contract Announcement

Big news!

We’re very pleased to announce that our decision engine platform has been selected as the core technology to power an automated synoptic reporting and diagnostic protocol system for PALGA, a Dutch-based foundation that services a nationwide network of over 50 pathology laboratories throughout the Netherlands. The contract was awarded in conjunction with ICT Automatisering (ICT), our new Dutch integration partner and a leading global provider of high-quality technology solutions.

You can read the full press release here.

Sample screen shot of PALGA's synoptic reporting application, created using LogicNets

Sample screen shot of PALGA’s synoptic reporting application, created using LogicNets

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We’re Back… And We’ve Got A Framework

Yes, our blog did go under the radar screen for a little while. We guess we all got busy and then we looked up to see that months had passed and we hadn’t shared any of the fascinating ideas and customer interactions we had had during that period. So, this entry is to say “we’re back” and we’ve got some really interesting topics to discuss. We’ve got a whole brood of new customers who are using LogicNets for some really effective applications. And we’ve made huge strides in enhancing our off-the-shelf offerings to include standardized infrastructure for supporting workflow, user management, and a range of peripheral functionality in our targeted sectors of:

  • Technical Support and Field Service
  • Environmental Health & Safety, and Risk Management
  • Medical Diagnostics
  • Sales Process Automation

For those of you who know LogicNets as a Do-It-Yourself interactive design platform for creating expert system applications, nothing has changed. Our Core System still provides a powerful platform for users in any field to easily capture and automate the workflow of even their most sophisticated business processes. However, our new Framework Applications enhance the LogicNets core with a full set of off-the-shelf functionality covering all the peripheral activities that users in specific fields, such as Technical Support, need to set a context for their core activities of performing diagnostics analysis. The result is that Technical Support organizations can deploy LogicNets as a purpose-built application only focusing their LogicNets design efforts on modeling their diagnostics content… all other functionality including navigation, security, user management, user feedback, access to knowledge repositories is delivered fully functional, modified by LogicNets staff to meet their specific requirements as part of product delivery. Since capturing diagnostics workflow in LogicNets is supremely easy, the advent of the Framework Applications means that the cost and effort of using LogicNets with regard to the time and skill levels of designers has been significantly reduced.

The image above shows all the Framework Application modules and components we have now made available, as an example, specifically for Technical Support and Field Service organizations. We’ve developed similar Framework Applications for EHS/Risk Management, Medical Diagnostics and Sales Process Automation. To see any of the Framework Apps, you should request a demo via the LogicNets website.

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New Tech Support Bundle Announced

We’ve just announced a new Tech Support bundle, available to customers effective immediately! And we think you’ll be impressed.

In summary, the new bundle adds powerful predictive diagnostics, adaptive maintenance and off-line field service support capabilities to our existing troubleshooting automation processes, knowledge management, third-party CRM/knowledge-base connectivity, and mobile device support.

Aaaand breathe.

You can read the full press release on PRWeb. Or visit the updated Tech Support Solutions page on our website.

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Patrick Dowling Appointed VP Business Development

We are delighted to announce that Patrick Dowling has been appointed as LogicNets’ new Vice President, Business Development.

Patrick brings over 25 years of experience directing global sales, marketing, business development and product strategy in the technology sector. Prior to joining LogicNets he held executive roles at Metalogix Software, Bycast (NetApp), Plasmon, and BridgeHead Software. Throughout this period, Patrick has focused on advanced data and content management, sales, service, and support operations, disaster recovery and business continuance, and regulatory compliance. He holds a Bachelors of Science degree from Harvard University.

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New Product – Predictive Diagnostics Tool

The new Predictive Diagnostics tool from LogicNets

Our new Predictive Diagnostics tool

Happy 2012 to all!

The new year brings with it a sneak peek at our newest product – the Predictive Diagnostics tool. We have to say we’re really pretty darned excited about it here at LogicNets HQ.

We promise we’ll have more details about it on the website soon, but meanwhile we hope you’ll enjoy the demo video.


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